Identifying the usage of ERP systems: A metrics framework for post-implementation

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2014

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Computers and Industrial Engineering

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Abstract

Companies have invested considerable resources in the implementation of enterprise resource planning (ERP) systems. The results initially expected have rarely been reached. This paper proposes a comprehensive framework for assessing the performance and usage of an adopted ERP system. This paper examines the determinants of indicators during the post-implementation stage of ERP systems and identifies drivers that contribute to effective usage of ERP systems. The present study employs past literature to identify important factors and utilizes a qualitative research approach. The study presents important implications useful in the development of conceptual research models for measurement of effective usage of ERP systems.

Description

Computer and Industrial Engineering; et al.; Gaziantep University; Istanbul Commercial University; Journal of Intelligent Manufacturing Systems; Sakarya University, Department of Industrial Engineering

Keywords

ERP, Evaluation, Indicator, Metric, Post-implementation, Usage

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CIE 2014 - 44th International Conference on Computers and Industrial Engineering and IMSS 2014 - 9th International Symposium on Intelligent Manufacturing and Service Systems, Joint International Symposium on "The Social Impacts of Developments in Information, Manufacturing and Service Systems" - Proceedings -- Joint International Symposium on "The Social Impacts of Developments in Information, Manufacturing and Service Systems" 44th International Conference on Computers and Industrial Engineering, CIE 2014 and 9th International Symposium on Intelligent Manufacturing and Service Systems, IMSS 2014 -- 14 October 2014 through 16 October 2014 -- Istanbul -- 110500

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895

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910