Öztürk, D.Saygan Yağız, F.N.2026-01-152026-01-1520250167-253310.1177/016725332514090242-s2.0-105027388865https://doi.org/10.1177/01672533251409024Background: In today’s digital era, understanding the expectations of white-collar employees from the HR department during the digitalization process significantly impacts the digital transformation of businesses. Objective: This study examines white-collar employees’ expectations from the HR department in the digitalization process. Methods: In this study, qualitative research methods were utilized and three focus group interviews were conducted with 20 white-collar employees of the same company. The data was analyzed by thematic analysis using MAXQDA 2018 qualitative data analysis program. Results: White-collar employees’ expectations were divided into five main themes: providing training on technology use, updating recruitment criteria, preparing the company for digitalization, encouraging technology use, and determining the appropriateness of technology. Conclusions: This study can lead the HR department to learn the expectations of white-collar employees in the digitalization process and accelerate the digitalization process by taking on new roles. © The Author(s) 2025eninfo:eu-repo/semantics/closedAccessM1M12M15Article