Developing an ERP Triggered Business Process Improvement Cycle from a Case Company

Abstract

ERP (enterprise resource planning) systems offer tremendous opportunities to more consistently provide information to organizations in a standardized, centralized, and cost efficient manner. One of the primary objectives for installing ERP is the ability to integrate business processes. After a period of ERP use, key users try to bring improvements in their areas. These improvements are also related with business processes. So, to collect the improvements also to check the systems functions are needed. To prevent ERP system from the containing disconnects in the processes, an audit cycle integrated with on-going reengineering of the business processes is necessary. In this article, we have examined the user request types and the structure of a case company. And developed a model that analysis and ERP request and integrates into a BPR (Business process reengineering) project and check the system's sustainability depending on an audit cycle.