The expectations related to nursing and the satisfaction levels of the parents of the children who have acute health problems

Abstract

The study was carried out in order to determine the expectation and satisfaction levels regarding nursing care of parents who have children with acute health problems. The study was realized between the dates of January-March 2013 in a private hospital of descriptive cross-sectional type. This study was not made with sample selection but it was carried out with 160 parents who consorted their children within these dates and accepted to participate the study. The data was obtained from the "data collection form" and "Newcastle Satisfaction with Nursing Care scale. In the data evaluation frequency, ANOVA test and t test were used. 53,8% of the children were girls and their average of age was 4,42 +/- 3,23. The participating parents were mothers and their average of age was 36,19 +/- 5,31. Majority of the parent were university graduated and 78,1% were working. When the hospital and health professionals expectation of the parents before coming to the hospital were analysed; 71,9 % mention that they want medical processes to be made by experienced staff, 63,1 % that the medical team is concerned and 56,3 % that they want to be examined without waiting. When the relation between the ages of the children and the satisfaction levels of the parents were analysed; it was determined that increasing age means increasing satisfaction level and the result was found statistically meaningful (p<0,05). While the satisfaction level of working parents was 87,3 %, it was determined that the satisfaction level of not working parents was 80,8% and the result was statistically meaningful (p<0,05). The average satisfaction point regarding nursing care of parents was 85,89 +/- 13,23 and it was determined that they are satisfied from the obtained nursing care in a high degree. (C) 2014 The Authors. Published by Elsevier Ltd.