Intercultural awareness, communication, and empathy skills in nurses and midwives working in provinces with mass migration

Abstract

Purpose The study was to evaluate the intercultural awareness, communication, and empathy skills of midwives and nurses (n = 479) Design and Methods The descriptive study data were collected using the Communication-Skills-Scale (CSS), the Basic-Empathy-Scale (BES), and the Intercultural-Awareness-Scale (IAS). Findings The total average scores of the CSS, BES, and IAS were found to be 100.07 +/- 13.03, 70.70 +/- 13.99, and 83.51 +/- 14.24, respectively. There was a statistically significant difference between age, education, position, experience and the BES and IAS; gender, providing care for Syrian patients and the CSS and BES; marital status and the BES (P < .05). Practice Implications Nurses and midwives have important responsibilities in terms of protecting and improving the health of migrant women.